FAQ and other policies

Frequently Asked Questions (FAQ)

Q: Where are you located?
We are based in Singapore. Our grow tents are located in my residential space in Pasir Ris, and self-collection is only available by appointment.

Q: Why don't you have "Grower's Choice"?
This is a term widely used, but the meaning can vary across different breeders. We have been moving away from this blanket term since we first started to sell our hybrids to various growers — we only sell what we are confident in. We only let go of a maximum of 20-30% of every batch as we cull with heavy scrutiny to ensure our intention and responsibility, and the grower's guarantee in hand-picked curations.

Q: How does Self-Collection work?
Once an order is confirmed, we will drop you a message to schedule a window. We work on a first-come-first-serve basis, where we prioritise the earliest customer to confirm a self-collection window. The benefits of this are that you view the collection to see the mother plants for yourself, and the ability to select your piece from a tray of Grower's Choice.

Q: Where can I buy divisions?
This website is mainly a channel for new hybrid drops and "selects" we have chosen but decided to let go. If you would like to purchase a division, please express your interest via DMs on Instagram or fill in the contact form. We will reach out to you if there are divisions available for sale.

Q: Do you offer LOCAL delivery?
We offer local delivery every 2–3 weeks for confirmed orders. Delivery charges apply and are calculated at checkout. Once your plant is ready, you will be contacted to arrange a delivery window.

Q: Do you offer INTERNATIONAL delivery?
If you are an international customer, please do not place an order on the website. Please DM us on Instagram (@ourplantstory.sg) or fill in the contact sheet that includes your location and wishlisted plants. Hybrids in stock listed on the website should be available but shipping rates/ability to ship varies from country to country.

Q: Can I walk in to shop?
We are not a walk-in nursery. Visits are by appointment only, mainly for self-collection. Follow us on Instagram (@ourplantstory.sg) for our availability.

Q: What if my plant arrives damaged?
If your plant arrives in poor condition or dead on arrival (DOA), please contact us within 12 hours of receipt with clear photos for local orders. We’ll assess and offer a resolution where appropriate.

Q: Do you accept returns or exchanges?
Due to the perishable nature of live plants, all sales are final. Please read our Return & Refund Policy for details.

Q: Do your plants have pests?
We actively pest-manage and inspect all plants before release. However, we cannot guarantee that all plants are 100% pest-free after transit or repotting.

Q: How do I care for my new anthurium?
Seedlings and younger plants are generally more sensitive to changes in environment. We recommend acclimating your plant in your growing conditions in a grow-box (close to 100% humidity and a consistent lighting schedule) and avoiding repotting for at least 1–2 weeks. Check out our "How we grow" tab for our growing conditions. For more in-depth care guides and behind-the-scenes, follow @pieroroots on Instagram.

Shipping & Self-Collection Policy

Fulfilment Time:
Orders are typically fulfilled within 3–5 business days. You will be contacted to arrange collection or delivery.

Self-Collection:

  • Location: Pasir Ris, Singapore
  • Appointment required. We will contact you to schedule.

Delivery:

  • Delivery rounds occur every 2–3 weeks.
  • Delivery fee applies and is calculated at checkout.
  • For international orders, please contact us via DM on Instagram @Ourplantstory.sg or fill in the contact sheet. 

Missed Deliveries:
If you're unavailable during the arranged window, re-delivery charges will apply. Refunds will not be issued for failed delivery attempts.

Return & Refund Policy

All sales are final. Returns or refunds are subject to a case-by-case basis.

DOA Policy:
If your plant arrives dead or severely damaged, you must contact us within 12 hours of delivery with clear, timestamped photos. If valid, we may offer:

  • A replacement (if available), or
  • A store credit refund

We do not offer refunds for:

  • Minor cosmetic imperfections (e.g., blemishes, cracked leaves)
  • Transit stress
  • Improper aftercare

Payment Policy

  • We accept: Credit/Debit Card, PayLah!/PayNow, Shopify Payments.
  • For high-value hybrids or reserved plants, a non-refundable deposit is required.
  • All prices are in SGD and inclusive of prevailing taxes unless stated otherwise.

Privacy Policy

We respect your privacy. Information collected through our website (such as name, address, email) is used solely for order fulfillment and communication. We do not share or sell your data.

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