Frequently asked questions
Where is OurPlantStory located?
We are based in Singapore. Our grow space is in Pasir Ris, and self-collection is only available by appointment.
How does Self-Collection work?
Once an order is confirmed, we will drop you a message to schedule a window. We work on a first-come-first-serve basis, where we prioritise the earliest customer to confirm a self-collection window. The benefits of this are that you view the collection to see the mother plants for yourself, and the ability to select your piece from a tray of Grower's Choice.
Where can I buy divisions?
If you would like to purchase a division, please express your interest via our offer form or DM us on Instagram. We will reach out to you if there are divisions available for sale.
Do you offer LOCAL delivery?
We offer local delivery every 2–3 weeks for confirmed orders. Delivery charges apply and are calculated at checkout. Once your plant is ready, you will be contacted to arrange a delivery window.
Do you offer INTERNATIONAL delivery?
If you are an international customer, please do not place an order on the website. Please DM us on Instagram (@ourplantstory.sg) or fill in the contact sheet that includes your location and wishlisted plants. Hybrids in stock listed on the website should be available but shipping rates/ability to ship varies from country to country.
Can I walk in to shop?
We are not a walk-in nursery. Visits are by appointment only, mainly for self-collection. Message us on Instagram (@ourplantstory.sg) for our availability.
What if my plant arrives damaged?
If your plant arrives in poor condition or dead on arrival (DOA), please contact us within 12 hours of receipt with clear photos for local orders. We’ll assess and offer a resolution where appropriate.
Do you accept returns or exchanges?
Due to the perishable nature of live plants, all sales are final. Please read our Return & Refund Policy for details.
Do your plants have pests?
We actively pest-manage and inspect all plants before release. However, we cannot guarantee that all plants are 100% pest-free after transit or repotting.
How do I care for my new anthurium?
Seedlings and younger plants are generally more sensitive to changes in environment. We recommend acclimating your plant in your growing conditions in a grow-box (close to 100% humidity and a consistent lighting schedule) and avoiding repotting for at least 1–2 weeks. Check out our How we grow for our growing conditions.