Refund policy

Return & Refund Policy

All sales are final. Returns or refunds are subject to a case-by-case basis.

DOA Policy:
If your plant arrives dead or severely damaged, you must contact us within 12 hours of delivery with clear, timestamped photos. If valid, we may offer:

• A replacement (if available), or
• A store credit refund

We do not offer refunds for:

• Minor cosmetic imperfections (e.g., blemishes, cracked leaves)
• Transit stress
• Improper aftercare.